Our Policy'sGraphics 2000 is committed to protecting the privacy of our customers. We believe it is important that everyone who accesses Graphics 2000 website understands what kind of information is or may be collected through the website, how that information is or may be collected and used, and the measures that Graphics 2000 takes to protect the integrity of any personally identifiable information that you may provide to us. This Privacy Statement applies to data collected by Graphics 2000 through its website's (and the services available via these website's) that link through to this Privacy Statement. It does not apply to Graphics 2000 website's, services and/or products that do not display or link to this statement, or that have their own privacy statements. What Kind of Data and Information Does Graphics 2000 Collect?Certain information that identifies the type of web browser and language, access times, the domain name and specific pages visited will be automatically captured whenever a visitor accesses a Graphics 2000 website. Graphics 2000 does not collect any other data or personally identifiable information unless the user provides it to us. Graphics 2000's website's are primarily for business-to-business purposes and transactions. In some cases a user is required to register in order to utilize the full functionality of the website. Registration requires that you provide Graphics 2000 with certain information that is potentially of a personal nature. If you place an order, make a purchase, or sign up for a paid membership or subscription service, Graphics 2000 will also ask for additional information, such as a credit card number and billing address, and/or bank account information. This information is used to create a customer billing account. Graphics 2000 may also assign you a unique identification number that is matched against the information you provide to Graphics 2000. Your personally identifiable information will also be matched against any material you upload to Graphics 2000 for print fulfillment. Once you have registered with Graphics 2000, each time you visit our website we may collect information about your visit. This may include the pages you view, the links you click on, and other actions you take as you view and/or use Graphics 2000's sites and services. Should you place an order, request a quote, or utilize one of our interactive graphic design tools, all details of any such transaction will be captured. If you place an order and upload a data file to Graphics 2000 for print fulfillment, there may be personally identifiable information contained in this data file (e.g. a name, address, telephone number and e-mail address on a business card file). This information may be yours or that of someone else. If it belongs to someone else, we will assume that this person has authorized you to forward this data to Graphics 2000. If you are not authorized to send such data to Graphics 2000, you should not upload the file. What Use Does Graphics 2000 Make Of The Information It Collects?Graphics 2000 uses the information it collects through its website's to operate and improve these website's, deliver the services or carry out the transactions you have requested, administer you account and generally operate our business. We may use the information we collect in conjunction with analytic tools to help us determine the level of services and products we offer, improve the ease of use of our sites or services (such as by remembering information you have already entered), enhance our customer service, and to display content that can be tailored to specific customer interests, preferences and/or market segments. Graphics 2000 does not support third-party advertising on its website's, however, Graphics 2000 may promote Graphics 2000 products, services, special promotions, new features, etc., on the website's and we may use some of the information we collect in order to personalize the promotions that may appear when you access our sites. The ads that you may receive may be selected based on your chosen membership level, product categories previously ordered, pages you have viewed and links you have clicked when using Graphics 2000 website's. The personal information collected on Graphics 2000's website's may also be used to directly communicate with you. Your e-mail, mailing and/or billing address may be used for welcome letters, order confirmation, upload confirmation, job status updates, billing information and reminders, and technical service issues. Graphics 2000 may also occasionally send you product or customer service surveys, or promotional correspondence to inform you of other products or services available from Graphics 2000. Information contained in data files uploaded to Graphics 2000 for print fulfillment is received and stored by Graphics 2000, but we do not use this information for any purpose other than fulfilling the requested print job. Graphics 2000 Does Not Share Your Personal Information.Except for the limited Graphics 2000-related purposes described in this Statement, your personally identifiable information is not disclosed outside of Graphics 2000. We do not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to others. Some personally identifiable information that you provide to Graphics 2000 must necessarily be disclosed outside of Graphics 2000 in order for us to provide our services to you. For example, to ship an order we must disclose the shipping information required by the carrier. Graphics 2000 may also retain third parties to provided limited services on our behalf, such as hosting website's, programming development, transaction processing, or performing statistical analysis of our service offerings. Under certain circumstances, these third party companies may need or be given access to personally identifiable information in order to deliver their services to Graphics 2000. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or any legal process served on Graphics 2000; (b) respond to authorized requests of governmental or law enforcement agencies; (c) protect and defend the rights or property of Graphics 2000 (including the enforcement of our agreements); and/or (d) act in urgent circumstances to protect the personal safety of users of Graphics 2000 services or members of the public. Circumstances may arise when, for business purposes, Graphics 2000 may decide to sell, merge, acquire or otherwise reorganize its business. Any such transaction may involve the disclosure and/or receipt of personally identifiable information to or from a prospective buyer, seller, merger partner, etc. For these types of transactions, Graphics 2000 will seek appropriate protection for any personally identifiable information subject to disclosure. The Security of Your Personal Information.Graphics 2000 uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. Sensitive information, such as a credit card number, is protected through the use of encryption technology such as the Secure Socket Layer (SSL) protocol, and is maintained in an encrypted database. Please note that we do not regard any of the information provided to us in data files uploaded to us for print fulfillment as sensitive information requiring encryption. When you register with Graphics 2000 the password you choose is only as effective as you make it. It is your responsibility to choose an appropriate password and to keep it confidential. You should not share this information with anyone, and you should always log out of a Graphics 2000 website or service before leaving your computer to protect against others being able to access your information. If you believe your password has been compromised in any way you should immediately change it by logging on and following the instructions or by calling Graphics 2000's Customer Service for assistance. Hacker safe Certification.Graphics 2000 website's are protected and certified as being safe from hackers by Godaddy's Security services. Accessing Your Personal Information.You may have the ability to view online the personal information that you provide to Graphics 2000. To prevent your personal information from being viewed by others, you will be required to sign in with your e-mail address and password to gain access to your account information. If your account information is incorrect or needs to be changed or updated, you may do so online or by calling Graphics 2000's Customer Service for assistance. If you have any trouble accessing your account you may call Graphics 2000's Customer Service for assistance. You may be asked to provide proof of your identity before our Customer Service representatives will provide any information related to your account. Children's Privacy.Graphics 2000's website's are primarily for business-to-business purposes and transactions and we do not intend to or knowingly collect information on, or target our services or website's to children under the age of 13. We encourage parents and guardians to be active in monitoring their children's online activities. Use of Cookies.Graphics 2000's website's use "cookies" to enable you to sign in to our services, help personalize your online experience and to record your online transactions. A cookie is a small text file that will be created at Graphics 2000's request by the browser you are using and then stored on your computer's hard drive. By using cookies, Graphics 2000 is able to store your preferences and other information on your computer. This saves you time by eliminating the need to enter the same information each time you visit our website or browse pages within a website, and allows Graphics 2000 to personalize the website content on your later visits to these sites. Automatic acceptance of cookies is typical for most browsers. You usually have the ability to selectively accept or decline cookies by modifying your browser settings. If you choose to decline cookies from Graphics 2000, however, you may not be able to sign in or use the other interactive features of our sites and services that are dependent upon cookies. For example, you will not be able to place orders online, as our shopping cart functionality requires the use of cookies. Changes to This Privacy Statement.From time to time, Graphics 2000 may update and revise this Privacy Statement to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Privacy Statement, we will revise the "last updated" date at the top of this Statement. Because we reserve the right to modify this Privacy Statement at any time, please make sure that you review it frequently. |
Returns, Refunds & ReprintsWe reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Graphics 2000 the current Returns/Refund/Reprint Policy will apply. We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a Graphics 2000 representative will be pleased to help address any general issues you may have with your print job. If you believe your print job is defective or has not otherwise met your requirements please contact Graphics 2000, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered: We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to. A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Graphics 2000. A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us. When applicable, a refund will be issued within 10 business days of our receipt of the original product order. A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to. The forgoing is Graphics 2000’s sole responsibility with respect to a defective order. To the maximum extent permitted by law, Graphics 2000 is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Graphics 2000 has been advised of the possibility of such damages), resulting from the order. guidelines and examplesThe following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
Please note that Graphics 2000’s provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided. |
Policy And GuidelinesWe reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with Graphics 2000 the current Shipping Policy and Guidelines will apply. If your order is produced at a Graphics 2000and your facility is located in Las Vegas, you may be able to either pick up your order or take advantage of our local delivery service. Graphics 2000 ("Graphics 2000") ships all packages via UPS. Our standard shipping level is UPS Ground, but you may elect to use an alternative method of UPS shipping during the ordering process. Our shipping charges are based on the rates charged by UPS as they may vary from time to time. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the print products to our shipping carrier. If you elect to pick up your order, ownership and risk of loss will transfer to you when you (or your agent) take possession of the order. If you take advantage of our local delivery option, ownership and risk of loss will transfer to you when you (or your agent) accept delivery, or when we leave the order if delivery without a signature has been authorized. Unfortunately, we cannot use a customer's personal account with UPS or any other carrier. The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we make an effort to meet the estimated delivery times, because we use a third party shipping service we are not able to guaranty a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order. When you place an order, you will be provided with the Graphics 2000 production site where your order will be processed. Your job will generally be allocated to provide the most efficient shipping based on your chosen delivery location. For UPS Ground shipments being made to a delivery point within the United States, you can use their Package tracking system to estimate your package arrival from the time of shipment. Please Note: these Shipping Maps only provide you with an estimate of the delivery date; we do not guarantee delivery on the date indicated. If you select a shipping service level other than UPS Ground the delivery date will correspond to the service level chosen. Again, the delivery date does not include the day of pickup. If you select 3 Day Select, 2nd Air Day, Next Day Air, or some other UPS special delivery level (or their equivalent) this means that UPS is guaranteeing its shipping service within the time period selected. Note that only these special accelerated shipping services are guaranteed by UPS within the UPS time frames given. UPS Ground is NOT guaranteed to deliver within the estimated arrival time. Your estimated shipping time is in addition to the order turnaround time you selected during the order process. Add the turnaround time and estimated shipping time together to estimate the actual delivery date. If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on UPS Ground delivery. Graphics 2000 will ship to a destination outside of the United States; however, it may be necessary to separately estimate the shipping method and costs. You may be able to enter the destination in order to receive an estimate of the shipping costs, but you should contact Graphics 2000 (or UPS) to receive an estimate of the shipping time involved. All pricing for international shipments is in U.S. dollars. Our pricing includes product and shipping costs only; customs duties and other costs incurred as a result of international shipping are in addition to our costs and you are separately responsible for these costs. We reserve the right to refuse to ship to certain international locations. Please contact our Shipping Department for more information regarding international shipping. Our shipping process cannot generally accommodate the aggregation of multiple print orders for shipping purposes; each discrete product ordered will be shipped separately, will require a separate shipping charge, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered. If you are ordering multiple products, it is possible that these may also require different production times and the estimated shipping time may vary for each separate product. If you are ordering a specially priced package of products, there will be only one shipping charge incurred, however, the individual products may be shipped separately and arrive at different times. If the receipt of multiple products is time sensitive please plan accordingly as we cannot guaranty that multiple product orders will be received on the same delivery date. Limited Group ShippingFor certain limited product lines we are able to consolidate multiple orders for group shipping. The Project Over site page will indicate if group shipping is available on your product order. 1. The following rules apply to group shipping orders:
2. Choosing group shipping may add at least one day to your chosen turnaround time. Please factor this into you order time. 3. If one or more jobs in the group of orders designated for group shipping is delayed, for any reason, all jobs within the same group will be held and delayed until all jobs are complete. We recommend that you do not choose group shipping for any job that has a time sensitive deadline. Orders that exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order confirmation and/or product tracking information will reflect the number boxes you can expect for your order. If your order is divided into multiple boxes, each box will incur a separate shipping charge and we cannot guaranty that all of the boxes will be received on the same day. Because UPS does not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this. Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time. If a package is not delivered due to a customer refusal (which would include a failure to pick up the product from UPS, if applicable) or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of UPS to deliver the order, as well as return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the credit card used for the transaction. If, after placing an order, you wish to change the shipping address you may do so up until the time the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least eleven dollars ($11.00) as well as any increases in the shipping fees and other charges UPS may impose. You consent to these fees and charges being charged against the credit card used for the transaction. We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with Graphics 2000 you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control. Please take note that if you choose a residential address as your delivery address UPS will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact Customer Service. Pick-Up.When you place an order, if pick-up is an available option for the product, you will be able to choose pick-up from within the shipping options you are offered. If you choose this option, the product will be available for pick up when the status of the order (on our website) changes to O. K. for Pick-Up and/or we you send an email advising you the order is available for pick-up. Our pick-up hours are Monday through Friday from 8:30 a.m. to 4:00 p.m. (Our local time PST). If you choose the pick-up option please be prepared to provide a copy of your order confirmation as well as a personal I. D. For your protection, we must reserve the right to refuse to turn over any product to anyone who cannot provide a copy of the order confirmation and/or adequate identification. PLEASE NOTE: Unless you make suitable arrangements with us in advance, we will not permit your customer to pick up your order. Pick-up orders will be held for no more than thirty (30) days after the order status changes to O. K. for Pick-Up. An order not picked-up within 30 days is subject to disposal. Graphics 2000 will not provide a credit or refund for orders that are disposed of because they were not picked up within 30 days. Local Delivery.Limited local delivery is offered at our location FREE of charge. At the time you place an order, if local delivery is available, you will be able to choose it from within the shipping options you are offered. Not all addresses within a delivery zone will be eligible for free delivery, and we reserve the right to refuse to provide free delivery services to anyone. Although our delivery trucks operate Monday through Friday, depending on the Graphics 2000 Operating Hours and/or the zip code where you are located, delivery may only be scheduled and available on certain days of the week, e.g., Monday, Wednesday and Friday. If you choose the free local delivery option, then the estimated delivery date will be the next scheduled delivery day within your delivery zone after the order status on our website changes to “out for local delivery,” or its equivalent. For example, if the status changes to pending local delivery on a Tuesday and the next scheduled delivery date for your zip code or area is Friday, the order will not be delivered until at least Friday. We cannot guaranty delivery on any particular day. Even if the delivery date for your zip code or area indicates delivery on a specific day, circumstance may delay actual delivery until the next day or later. Also, because delivery schedules will vary, we cannot guaranty delivery at any given time during the day. A delivery may be made at any time between 8:30am and 5:00pm. Safety and scheduling issues mean that we restrict the free delivery service to the ground floor/ lobby of multiple story buildings. In addition, delivery will not be attempted if our drivers are not able to safely park their vehicles. In the event that Graphics 2000 is not able to deliver your order, we will make a second attempt on the next scheduled delivery day for the delivery zone. After two failed delivery attempts, the job will be changed to pick-up. (You have the option of completing a drop off waiver form that will permit us to leave your order if nobody is available to accept delivery. We will not leave an or der without written authorization.) Graphics 2000 is not responsible for any problems that are the result of delayed delivery or delivery failure (e.g. loss of business or customer). If you need to have your order by a specific time, we strongly recommend that you plan accordingly: choose the appropriate turnaround time and either elect to pick up the order or select the appropriate UPS overnight delivery option that can meet your schedule. PLEASE NOTE: local delivery is not available for drop shipping to your customer; we only deliver to your location. We reserve the right to withdraw, or change the terms of pick-up and/or local delivery (including changing the eligible delivery zones) at any location without prior notice. |